Returns & Replacements

This is the page that matters most on a store you have not bought from before, so it is written plainly and the terms are generous on purpose.

If it arrives damaged

Send one photograph to support@ordwell.co within 30 days of delivery.

A replacement goes out. You do not ship the damaged item back, you do not need the original packaging, and you do not need a return authorisation number. If you would rather have the money than the replacement, say so and we refund instead.

That is the whole process. One photograph.

If it is faulty

Same process, same window, same outcome. Describe what it does or does not do and we will replace or refund it.

If you simply do not want it

You have 30 days from delivery. The item needs to be unused and in resalable condition.

Email support@ordwell.co and we will send return instructions. Return shipping on a change-of-mind return is yours to cover. Once it arrives, we refund the item price in full to the original payment method, usually within 3 business days of it landing.

Orders with more than one item

Products ship separately, so an order with several items arrives as several parcels. If one of them arrives damaged, that item is replaced on its own. The rest of the order is unaffected and nothing else needs to come back.

What is not covered

Damage from use rather than transit. Mounting an iron tray to a desk it does not suit — if you are unsure whether your desk will take it, ask us before you drill. Items returned after 30 days.

Refund timing

Once a refund is issued it usually appears within 3 to 5 business days, though your bank sets that pace, not us.

Questions before you buy

Email support@ordwell.co. Asking first is always cheaper than returning later, and we would rather talk you out of the wrong product than process a return.