Refund policy

Ordwell accepts returns and issues replacements on the terms below. Nothing in this policy limits any right you have under applicable consumer law.

Damaged in transit

Email one photograph to support@ordwell.co within 30 days of delivery. A replacement is sent at no cost. The damaged item does not need to be returned and the original packaging is not required. If you would rather have a refund than a replacement, say so and we refund instead.

Faulty items

The same process and the same 30-day window apply. Describe the fault by email and we replace or refund.

Change of mind

You have 30 days from delivery to request a return. The item must be unused and in resalable condition. Email support@ordwell.co for return instructions.

Return shipping on a change-of-mind return is paid by the customer. Once the item arrives with us, the item price is refunded in full to the original payment method, usually within 3 business days.

Orders containing more than one item

Products ship separately, so an order with several items arrives as several parcels. If one item arrives damaged, that item is replaced on its own and the rest of the order is unaffected. A change-of-mind return applies to each item individually.

Not covered

Damage caused by use rather than transit, items mounted or modified in a way the product was not intended for, and items returned more than 30 days after delivery.

Refund timing

Once a refund is issued it usually appears within 3 to 5 business days. The timing after that is set by your bank or card issuer.

Contact

support@ordwell.co

Ordwell is a trading name of HNOORI LLC, a Wyoming limited liability company.
30 N Gould St #42934, Sheridan, WY 82801, United States